It’s a broken process. In the absence of facts and information, rumours and innuendo abound. Last month I attended the local residents’ association meeting to assuage some of those fears and having gone to a VCH open house, I was able to explain the clinical models that the two proposed sites are providing and hopefully gain community support. Of course, I shouldn’t have to be the one to dispel rumours, but because VCH did a poor job of community engagement there was a lot of misinformation out there. That is the nut of the issue: community engagement.